Know how they Feel about you
Customer Complaints and Feedback are Moments of Truth
No response without empathy
How many of you have had a bad customer service experience? Most of us have in the past …and continue to have. Why? Because the companies don’t understand their customers. They are even more lost than we are!
Never has customer satisfaction been so important. Opinions towards your products can tank your brand. Those that don’t understand their customers do so at their own risk.
When more than 70% of your customer data is a black hole, is it any wonder that enterprises cannot understand how their customers feel?
97% of users who experience VERN report LESS ANXIETY
80%+ accuracy in Fintech, Mental Health, and Customer Service
50%+ users of systems with VERN report better outlook on life
Welcome to the future of Customer Care
Experience the future of customer interaction with ExSynt’s groundbreaking Emotion Recognition technology.
Finally understand how your users feel about you! Detect emotional cues in real-time conversations, whether text, audio, or facial expressions, to enhance engagement and understanding.
Help agents understand their own emotions and how that can help
ExSynt is a proud Authorized Partner of VERN AI
Connect and analyze conversations-In real time
Go beyond “mood”- Get Real Time Empathy. Detect more than just “positive,” “negative,” “neutral,” or “mixed” with confidence with tested, tried and true model. No longer do you have to rely on just sentiment analysis alone-adding this technology to your stream couldn’t be more convenient…
Or more important. When we have to cut costs, we can look to automation. But only if that enhances the customer experience, not hinders.
Harness the power of the technology behind award winning customer service and mental health applications.
Here’s how it works…
Whether it is a text from a chatbot, or voice from live conversations, this revolutionary technology can detect emotions from your customer interactions. It performs an analysis, interprets the results, and makes a prediction of what the person meant.
That can be Anger, Sadness, Fear or Love/Joy. And it has a scale of 0-100% which can be thought of as a scale of intensity.
VERN AI can raise sales, increase positive reviews, and lead to more satisfied customers.
And, it’s easy to use. It can be used via API, on-premises via a Docker image, or even in a Zapier Zap.
Real-Time Analysis and Insights
Provide real-time feedback and insights into customer sentiment and emotional states during interactions with bots, agents, or digital interfaces.
Multi-Modal Emotion Detection
Analyze emotional cues and expressions across multiple modalities, including text, and audio/acoustic signals.
Integration with Bot Scenarios and Contact Centers
Seamlessly integrate emotion detection capabilities into chatbot interactions, human agent conversations, and contact center operations through easy-to-use APIs.
Customizable Emotion Models
Tailor emotion detection models to specific use cases, industries, and customer demographics to improve accuracy and relevance.
“Alright, imagine you’re having a chat with customer service. Now, these folks are like detectives trying to figure out (in seconds) how you’re feeling based on your words. They use this nifty tool, kind of like a mood ring for communications, that helps them see if you’re happy, sad, or a bit miffed, without you having to spell it out.
This ain’t just guesswork, though—it’s smart science stuff, using a blend of computer smarts and math to read the room. Just like how laughter can be contagious or confusing, they even have a special way to understand when you’re cracking a joke.”
VERN AI used by
Evrmore.io
MyPlanKeeper.ai
VERN AI is the future of emotionally intelligent automated systems
