Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding...

Daniel Tribby is a dynamic leader and entrepreneur who has made a significant impact in the realm of...

Amy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes...

Margie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping...

Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging...

Swire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for...

Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to...

Sara Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth...

Kristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centric...

Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder...

Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises. ...

Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience. ...

Hakan Yurdakul is a seasoned marketer turned entrepreneur with a career spanning 17 years, commencing...

Chris Wallace is a seasoned expert in driving organizational change and enhancing customer experience...

Dr. Jonathan Baktari is a distinguished figure at the intersection of medicine, entrepreneurship, and...

Declan Ivory is a seasoned leader in the realm of customer support and experience, bringing over 30 years...

Nikola Mrkšić is a visionary entrepreneur and expert in the field of conversational AI.  As the co-founder...

Enrico Biscaro, a distinguished executive with a rich background in global business management, is a...

Chip Kahn is a seasoned expert in the realm of customer experience technology, bringing a wealth of knowledge...

Valentin Radu is a seasoned entrepreneur, customer experience (CX) expert, and the founder of CVO Academy...

Micah Peterson is a seasoned expert in the realm of knowledge management, with a passion for optimizing...

Mary Kathryn Johnson, is a seasoned expert in the realm of conversational AI and chatbots. With a career...

Robin Landa is a distinguished professor in the Michael Graves College at Kean University, recognized...

Tyler Pigott, a seasoned expert in marketing strategy and brand development, is the Founder and CEO of...

Tacey Atkinson is a seasoned expert in the world of customer experience and customer-centric services,...

Craig Andrews is the founder and principal ally of allies4me, a marketing agency that specializes in...

Dan Zavortny is a visionary entrepreneur and the co-founder of NutriSense, a groundbreaking health and...

Irina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.  With a passion...

Curt Tueffert is an accomplished sales and marketing expert with a wealth of experience spanning over...

Meet Caleb Johnson, the inspiring founder of Red Sea Capital, a thriving real estate investment company. ...

Beau Button has been actively involved with software development since he was 11 years old. He got his...

Doug Brown has had a varied career and has worked in different positions for various companies.  In the...

Elaina Zuker is the president of Elaina Zuker Associates in Montréal, Canada. She has taught seminars...

Mike Kaeding is a residential real estate builder and developer. He’s the CEO of Norhart, and aims at...

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy.  Her focus is...

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s...

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations....

Victoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate...

Rick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted,...

David Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights...

Brian Gregory is the Founder and ceo of Admanity.com and creator of the breakthrough algorithm behind...

Tyler Horsley, Founder and CEO of Nuclear Networking has worked in technology and performance marketing...

Vinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal...

Dan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple...

Rob is a seasoned software developer and technology professional.  His background includes over 30 years...

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard...

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people. ...

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation,...

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving...

Bill Price was Amazon’s first global vice president of customer service and is the founder and president...

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service,...

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency,...

Simon Severino helps business owners in SaaS and Services run their companies more effectively which...

Dr. Vic is a Business Mindset Coach, Certified Pediatric Chiropractor, 3x Author, Podcaster, and Speaker....

Karl Yaacoub is a former private equity and investment banking professional.  He is the author of The...

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of...

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO...

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she...

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker.  She’s conducted...

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer...

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing...

As an expert with 20+ years of experience in Knowledge Strategy, Data and Information Architecture, and...

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional...

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that...

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot...

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history...

Craig’s background is in software engineering and driving positive customer experiences.  He is a driven,...

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase...

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost...

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine...

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX.  He is...

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses...

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist....

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law,...

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble,...

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career...

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention...

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step...

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and...

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading...

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership...

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes...

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs,...

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience...

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating...

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations...

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched...

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping...

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in...

Justin Varuzzo is a successful marketing professional with over twenty years of sales and marketing experience. ...

Reynaldo is a serial entrepreneur, author, speaker and expert in business development, smart real estate...

Janine Hamner Holman is an internationally recognized speaker, author, and expert on conscious leadership,...

Joe Welu is the founder and CEO of Total Expert, the fintech software leader that launched the first...

Bruno Pešec helps business leaders innovate profitably.  He is the rare innovator who can claim that...

Stormie Andrews is the co-founder of Yokel Local, Nevada’s premier inbound marketing agency located in...

Terry Begue is the owner Begue Painting Inc. and the author of “Attract & Keep Customers for Life”...

In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions,...

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company.  Benjamin...

Do your potential customers know why they should be buying from your company?  Is your Message crystal...

Ravi Pratap is the co-founder and Chief Technology Officer of Mobstac, a QR code generator and mobile...

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago,...

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce.  Will...

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern...

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with...

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing...

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos....

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance....

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru, and founder of Denali Consulting helps entrepreneurs...

Paul Ruppert is a CPaaS veteran mobile services executive, consultant and holder of 2 tech patents enabling...

Peter Voss is a Serial Entrepreneur, Engineer, Inventor and a Pioneer in Artificial Intelligence.   Peter...

Tom Shapiro is a B2B marketing leader bringing you lateral thinking and marketing innovation to unleash...

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of...

Charlotte Crabtree is the founder and head coach at Reflex Coaching.  Equine-Facilitated Learning is...

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform. ...

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing,...

Mike  loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers,...

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann...

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock...

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University...

Ryan J. Warriner is the Director and Executive Coach of Professional Presentation Services. With over...

Daniel is an entrepreneur, podcaster, best-selling author, and speaker.   He’s the owner of Quest Education,...

Alan Lazaros is a professional speaker & business coach specializing in helping businesses maximize...

Over a 40 years career, James worked in marketing and advertising at a high level. Since 2010, he has...

Michael Epstein has served as CMO of multiple Ecommerce Brands, where he leveraged mailing as a way to ...

Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author.  The first...

Wayne Mullins is a passionate entrepreneur committed to creating remarkable experiences, and building...

Danna Olivo is a business growth strategist, serial entrepreneur, and public speaker who has over 35...

 Flip Brown is the Founder and Owner of Business Culture Consultants. He runs his organization with the...

Adam Sinkus is Digital Marketing Specialist and a Culture-Driven Leadership trainer and consultant. He’s...

Joe is a freelance SEO consultant with more than 17 years experience. He started out as a self taught...

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines,...

Today I'm joined by  another interesting guest. Carnellia Ajasin. She is the CEO of Mind Katalyst, an...

advertising agencies before opening his own agency.  As a psychotherapist, Paul has worked with individuals...

Tab pierce is a mentor, speaker, and the president of Caliber Security Partners; an organization that...

Ruben Ugarte is a Data and Decision Strategist. He’s also the author of the Data Mirage: Why Companies...

Brian Bergford is what many would call a Personal Performance Magician. He specializes in performance...

Tim Creasey is the Chief Innovation Officer at Prosci. He’s a dynamic speaker, researcher and thought...

Mark Noon is the founder of Leadership10 an organization that seeks to create leaders who boldly impact...

Linda is a speaker, author, and coach who focuses on authenticity as a way to help small business owners...

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits,...

Joining me on the show for the second time now is Jim Tincher. Jim is a nationally recognized customer...

Dom Einhorn is the Founder and CEO of Uniqorn. A rural based incubator based in southwestern France In...

Elizabeth Power is a sought-after speaker, teacher, and consultant. She’s the founder and CEO of EPower...

E.A. Csolkovits is an entrepreneur, business consultant, writer, and Founder of Givers University (A...

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at...

Stacy Sherman is the head of CX and employee engagement for Schindler, she’s also the CEO and founder...

Jake McKee is one of the founders of the modern customer community movement.  A fully accomplished community...

Hannah Steiman is the Chief Operating Officer at Peak Support, a company that specializes in building...

Brenton is a customer experience advocate, and New Zealand’s first ever accredited CX Specialist. He’s...

Sujan Patel In his 14-plus years as a marketer and entrepreneur, Sujan Patel has helped hundreds of companies...

Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving...

Bharat is the founder of Veristrat, and the host of What's it Worth? A YouTube channel that helps individuals...

Dennis Moseley-Williams is an Experience Economy Specialist. He helps organizations in understanding...

Kelsey Budd is the Group Director of Sales and Customer Experience at Surfacide.  Surfacide is an organization...

Ben Motteram is a Customer Experience consultant based in Melbourne, Australia. He’s been a part of and...

Brian Kale is the director of customer success at Bank Novo; a banking platform that’s ushering small...

Roman is a product innovation and design leader focused on creating products and services that open financial...

Did you know that there will be over 120,000,000 podcast listeners in the US by end of 2021? And that...

Join me on this quest to see if Conversation AI is just hype or the real deal. In this episode, I chat...

As Entrepreneurs and Business Leaders, we often have to make decisions that are beyond our comfort zone...

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind...

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how...

Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal...

Please join us for a very informative episode with Sydney Wong of VenturX in Montreal, Canada. We covered...

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create...

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital...

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com,...

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences...

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre,...

The customer experience is often dependent upon the broader experience of the workforce. This has several...

Jim is the Chief Strategy Officer at discuss.io, and a highly connected thought leader and popular international...

In the 3rd and final part in this special series, Steve sits down with Gary Witt, the CEO of the Pabst...

In this episode of ScienceOfCX Steve catches up with the ever busy Professor in Residence at ZOHO Corporation,...

As we are all aware by now, a huge amount of global workers are continuing to work their jobs from home....

In, Part 2 of our Special Edition Series: 2020:The Year our Music Stopped, we get time to sit down with...

In this episode of ScienceOfCX, I was sit down with Gordon Schleffer, VP of Customer Care at Magellan...

In March of 2020, COVID-19 had escalated to National and Global Emergency Levels. Very few people are...

In this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer...

In this episode, #StevePappas sits down with @PhilBurrows of .@Verizon and talks about how he leads the...

In this episode of Science of CX, Steve and Angela speak to Mike Rosa, owner of Anabolic Aliens an online...

Steve sits down with Kash Kompella, CEO of RPA.ai, advising some of the biggest companies around the...

Have you ever thought about the personal touch we have lost in communicating with our clients and suppliers?...

Steve and Angela sit down with Tom Shapiro, CEO of Stratabeat and Author of 'Rethink Your Marketing',...

In this episode, Steve talks to Nir Bashan, Author of Creator Mindset, about how to add a more creative...

In this episode, Steve and Jordan break down how you can use improv techniques and training exercises...

In this episode, Steve uncovers a little known secret weapon to include in your CX arsenal. Ivor Plecas...

In this episode, Steve discusses with Nate the value, the ROI, the motivators and gaming experiences...

In this episode, Steve discusses how to ensure better digital experiences for your prospects and customers...

In this new episode, Steve and Angela discuss all of the aspects of researching and developing better...

In this episode, Steve Pappas talks to Jim Tincher about what metrics we and management should be caring...

Steve and Brenden detail how innovation drives customer-centricity and discuss the importance of knowing...

In this episode, Steve Pappas and BrandonTidd discuss where Sales, Marketing and CX meet in a "hub" around...

In this episode, Steve Pappas discusses with Steve Salisbury, how to look to your employees to foster...

In this Special Edition Episode, Steve talks with Valerie McSorley, a 25 year veteran event organizer...

Steve interviews, Mark Smith, Ph.D, President of Kitewheel, a Boston-based Customer Journey Orchestration...

Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach...

This week Steve and Angela welcome CX thought leader, coach, keynote speaker, and author Annette Franz,...

This week Steve talks with Leslie O'Flahavan, owner of consulting company E-WRITE, about training our...

This week Steve talks with Dennis Gershowitz, Principal of DG Associates, about journey mapping the customer...

On this episode Steve welcomes Bradly Sax, director of customer experience and operational excellence practices...

This week Steve and Angela talk with Derrick Ricca, a 25-year veteran of the hospitality industry, about...

In this episode of the Steve & Angela talk with Colin Crowley, award-winning playwright & VP...

This week Steve talks with Jim Sinur, independent thought-leader and CEO of Flueresque, about how automation...

Steve welcomes Martha Brooke, founder of Interaction Metrics & Certified Customer Experience Professional,...

This week Steve & Angela welcome UX research pioneer and Bentley University User Experience Center...

This week Steve & Angela welcome renowned author, futurist, and speaker Tom Koulopoulos to the Science...

As the country prepares to reopen, Angela and Steve look at new consumer expectations and how businesses...

In this week's episode Steve gives an overview of Panviva's latest eBook 'Build a Better CX', showcasing...

This week Steve and Angela discuss the disruption of the food service industry and examine some ways...

This week Steve welcomes our new co-host Angela Simpson and her 25+ years of healthcare experience to...

This week Steve interviews Luke Jamieson of Playfulli to talk about how we can use gamification and microlearning...

In this episode Steve addresses the alarming statistic that only 53% of employees feel engaged at work,...

In a new series investigating how COVID-19 is changing the healthcare landscape, Steve talks with NH-based...

Steve shares some important Customer Experience strategies for maintaining your customer experience during...

In this episode Steve discusses how to turn CX into a competitive advantage by being memorable and r...

In this episode Steve helps you identify some common CX pitfalls in the customer buying process, and...

This week's podcast looks at the different business situations where an organization can benefit from...

A special Valentine's Day episode on the conditions that let us fall in love with a brand.

In this episode Steve explains 7 practical steps to elevating your company's customer experience.

In the premiere episode of The Science of CX, Steve defines the difference between customer service and...

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing...