Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding a BA an...

Daniel Tribby is a dynamic leader and entrepreneur who has made a significant impact in the realm of private heal...

Amy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes healthcare by a...

Margie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping team...

Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to e...

Swire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovat...

Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building suc...

Sara Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth of exp...

Kristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centri...

Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-found...

Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises. ...

Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience.  W...

Hakan Yurdakul is a seasoned marketer turned entrepreneur with a career spanning 17 years, commencing at Unilever. ...

Chris Wallace is a seasoned expert in driving organizational change and enhancing customer experience through effecti...

Dr. Jonathan Baktari is a distinguished figure at the intersection of medicine, entrepreneurship, and leadership....

Declan Ivory is a seasoned leader in the realm of customer support and experience, bringing over 30 years of exp...

Nikola Mrkšić is a visionary entrepreneur and expert in the field of conversational AI.  As the co-founder and CEO of Pol...

Enrico Biscaro, a distinguished executive with a rich background in global business management, is a beacon for...

Chip Kahn is a seasoned expert in the realm of customer experience technology, bringing a wealth of knowledge an...

Valentin Radu is a seasoned entrepreneur, customer experience (CX) expert, and the founder of CVO Academy and...

Micah Peterson is a seasoned expert in the realm of knowledge management, with a passion for optimizing cust...

Mary Kathryn Johnson, is a seasoned expert in the realm of conversational AI and chatbots. With a career spanni...

Robin Landa is a distinguished professor in the Michael Graves College at Kean University, recognized for her outstan...

Tyler Pigott, a seasoned expert in marketing strategy and brand development, is the Founder and CEO of Lone Fir...

Tacey Atkinson is a seasoned expert in the world of customer experience and customer-centric services, bring...

Craig Andrews is the founder and principal ally of allies4me, a marketing agency that specializes in creating eff...

Dan Zavortny is a visionary entrepreneur and the co-founder of NutriSense, a groundbreaking health and wellness co...

Irina Poddubnaia is an esteemed expert in the field of post-sales processes and e-commerce.  With a passion for optimizing cust...

Curt Tueffert is an accomplished sales and marketing expert with a wealth of experience spanning over 30 years....

Meet Caleb Johnson, the inspiring founder of Red Sea Capital, a thriving real estate investment company.  Moti...

Beau Button has been actively involved with software development since he was 11 years old. He got his start l...

Doug Brown has had a varied career and has worked in different positions for various companies.  In the year 2000, he started a s...

Elaina Zuker is the president of Elaina Zuker Associates in Montréal, Canada. She has taught seminars to hun...

Mike Kaeding is a residential real estate builder and developer. He’s the CEO of Norhart, and aims at transfo...

Paula Courtney is the CEO of The Verde Group, a leading customer experience consultancy.  Her focus is on customer retentio...

Nicky Billou is a thought leader who believes in the greatness of the human soul and loves in people’s hearts...

Mike Wittenstein founded Storyminers in 2002, serving corporate, medium-size, and start-up organizations. His first profe...

Victoria Pelletier is a highly successful executive with a compelling story of achievement in the corporate w...

Rick Elmore is an entrepreneur, sales, and marketing expert. As the Founder and CEO of Simply Noted, Rick develop...

David Fradin has trained thousands of managers throughout the world. He infuses his workshops with insights a...

Brian Gregory is the Founder and ceo of Admanity.com and creator of the breakthrough algorithm behind the adma...

Tyler Horsley, Founder and CEO of Nuclear Networking has worked in technology and performance marketing for 1...

Vinnie Potestivo is an Emmy Award-winning media advisor with a 25 years track record of guiding personal brands...

Dan is Guidde's co-founder and an entrepreneur having walked the path as a founder and operator at multiple sta...

Rob is a seasoned software developer and technology professional.  His background includes over 30 years of design, deve...

John Livesay, aka The Pitch Whisperer, is an incredible keynote speaker. His TEDx talk: "Be The Lifeguard of Yo...

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people.  Boast...

Soon Yu is an international speaker, award-winning, and best-selling author on branding, innovation, and design. He...

Jen is referred to as the leading expert in creating world-class teams. She works with high-achieving leaders and ent...

Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Dr...

Shane Mahoney is the founder and CEO of Lugos Travel - a travel agency built around exceptional service, knowle...

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, c...

Simon Severino helps business owners in SaaS and Services run their companies more effectively which results i...

Dr. Vic is a Business Mindset Coach, Certified Pediatric Chiropractor, 3x Author, Podcaster, and Speaker. H...

Karl Yaacoub is a former private equity and investment banking professional.  He is the author of The Game of Value C...

Brandon Neely is an entrepreneur, Profit First, and Bank On Yourself Professional, and the co-host of Wealth Wisdo...

Mark ‘Mr. Loyalty’ Ross-Smith, is an award-winning global airline loyalty industry leader, and the CEO & C...

Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has e...

Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker.  She’s conducted corporate marketing...

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer serv...

The Fresh Princess of Email Marketing, Liz Wilcox is an Email Strategist and Keynote Speaker showing small b...

As an expert with 20+ years of experience in Knowledge Strategy, Data and Information Architecture, and Information...

Andrew Wolgemuth founded Wove to recreate the way couples buy engagement rings in a highly traditional and outdated in...

Dan Balcauski is the founder and Principal Consultant at Product Tranquility, a consulting firm that helps SaaS...

Eliav Cohen is a hot air balloon pilot and founder of The Bot Lab. Having Helium and Drift, the top chatbot pla...

Hannah Acosta is an experienced Social Media Manager at Ugly Mug Marketing. She’s had a successfull history of work...

Craig’s background is in software engineering and driving positive customer experiences.  He is a driven, self-starting te...

Dustin Riechmann is a business coach who helps ambitious entrepreneurs get unstuck & rapidly increase their...

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people, and almost 50 hungr...

Gary, Indiana-born Michael Young spent nearly 30 years as a surgeon while living and practicing medicine in Chi...

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX.  He is a life-long learner who ha...

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses...

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist. He helps profit-seeking entrepre...

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law, through ov...

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble, and Exx...

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career in corpo...

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work....

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of an...

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant,...

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and...

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership come...

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on...

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs,...

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience in p...

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partn...

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations o...

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leade...

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact...

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology b...

Justin Varuzzo is a successful marketing professional with over twenty years of sales and marketing experience.  H...

Reynaldo is a serial entrepreneur, author, speaker and expert in business development, smart real estate and...

Janine Hamner Holman is an internationally recognized speaker, author, and expert on conscious leadership, org...

Joe Welu is the founder and CEO of Total Expert, the fintech software leader that launched the first customer...

Bruno Pešec helps business leaders innovate profitably.  He is the rare innovator who can claim that he's worked on...

Stormie Andrews is the co-founder of Yokel Local, Nevada’s premier inbound marketing agency located in Las Vegas. ...

Terry Begue is the owner Begue Painting Inc. and the author of “Attract & Keep Customers for Life” As a...

In 2002 Matt began working with business owners through his digital marketing agency, inConcert Web Solutions,...

Benjamin Bressington is the CEO of Behavior Sales, a leading personality intelligence company.  Benjamin is also a speaker and author...

Do your potential customers know why they should be buying from your company?  Is your Message crystal clear? Gle...

Ravi Pratap is the co-founder and Chief Technology Officer of Mobstac, a QR code generator and mobile marketin...

Heather H. Bennett is a marketing strategist and personal brand coach that lives and works in Chicago, Illino...

Will is the Co-Founder and CEO of BellaVix. He has 8+ years of experience working in eCommerce.  Will has also been fortunate to wo...

Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA...

Mike Hicks is a B2B software marketing veteran and recognized digital transformation thought leader with 20+...

Michael Buzinski is the Founder and CEO of Buzzbizz Media, an award-winning multimedia and marketing firm dedicated...

Michael’s journey is not dissimilar to that of millions of people around the world. He grew up in chaos. His m...

Howard Tiersky is the author of the WSJ bestselling book Winning Digital Customers: The Antidote to Irrelevance....

Dr. Lance Knaub, Best Selling author of The 4% Break-Thru, and founder of Denali Consulting helps entrepreneurs with 6 figure businesses to avoid overwhelm and burnout, and instead create the life they love while they are scaling by developing a leadership team and creating a self-sufficient business that is an asset.  He especially enjoys helping entrepreneurs ea...

Paul Ruppert is a CPaaS veteran mobile services executive, consultant and holder of 2 tech patents enabling global...

Peter Voss is a Serial Entrepreneur, Engineer, Inventor and a Pioneer in Artificial Intelligence.   Peter started in electronics engine...

Tom Shapiro is a B2B marketing leader bringing you lateral thinking and marketing innovation to unleash grow...

In her coaching and her business, Patti Mara is always looking for the “shifting point”—the piece of the puzzle t...

Charlotte Crabtree is the founder and head coach at Reflex Coaching.  Equine-Facilitated Learning is the main practice...

Rama Sreenivasan is co-founder and CEO of Blitzz - a live, remote video support and inspection platform.  Fou...

Dave Erickson has 30 years of very diverse business experience covering marketing, sales, branding, licensing, publ...

Mike  loves supporting and helping entrepreneurs bring their dreams to fruition, break through barriers, and a...

RJ is the President and CEO for UniFi Equipment Finance; A wholly-owned subsidiary of the Bank of Ann Arbor. R...

John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. Joh...

Michael Solomon is a professor of marketing in the Haub School of Business at Saint Joseph’s University in P...

Ryan J. Warriner is the Director and Executive Coach of Professional Presentation Services. With over a decade o...

Daniel is an entrepreneur, podcaster, best-selling author, and speaker.   He’s the owner of Quest Education, a company...

Alan Lazaros is a professional speaker & business coach specializing in helping businesses maximize their...

Over a 40 years career, James worked in marketing and advertising at a high level. Since 2010, he has built hi...

Michael Epstein has served as CMO of multiple Ecommerce Brands, where he leveraged mailing as a way to  impro...

Dr. Ty Belknap is a techy-nerd internet marketing coach, SEO specialist, introvert and author.  The first book he co-authored, Sp...

Wayne Mullins is a passionate entrepreneur committed to creating remarkable experiences, and building a team...

Danna Olivo is a business growth strategist, serial entrepreneur, and public speaker who has over 35 years o...

 Flip Brown is the Founder and Owner of Business Culture Consultants. He runs his organization with the sole o...

Adam Sinkus is Digital Marketing Specialist and a Culture-Driven Leadership trainer and consultant. He’s the host o...

Joe is a freelance SEO consultant with more than 17 years experience. He started out as a self taught web desi...

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and D...

Today I'm joined by  another interesting guest. Carnellia Ajasin. She is the CEO of Mind Katalyst, an innovation d...

advertising agencies before opening his own agency.  As a psychotherapist, Paul has worked with individuals and couples...

Tab pierce is a mentor, speaker, and the president of Caliber Security Partners; an organization that helps busi...

Ruben Ugarte is a Data and Decision Strategist. He’s also the author of the Data Mirage: Why Companies Fail to Actually Use Their Data. ...

Brian Bergford is what many would call a Personal Performance Magician. He specializes in performance psychology, and...

Tim Creasey is the Chief Innovation Officer at Prosci. He’s a dynamic speaker, researcher and thought leader...

Mark Noon is the founder of Leadership10 an organization that seeks to create leaders who boldly impact their or...

Linda is a speaker, author, and coach who focuses on authenticity as a way to help small business owners take the...

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client...

Joining me on the show for the second time now is Jim Tincher. Jim is a nationally recognized customer experience expert, j...

Dom Einhorn is the Founder and CEO of Uniqorn. A rural based incubator based in southwestern France In 2018...

Elizabeth Power is a sought-after speaker, teacher, and consultant. She’s the founder and CEO of EPower &...

E.A. Csolkovits is an entrepreneur, business consultant, writer, and Founder of Givers University (A community of...

Jane is the Senior Director of Product at Intercom. She’s also worked as the Chief Product Officer at Canon and Pr...

Stacy Sherman is the head of CX and employee engagement for Schindler, she’s also the CEO and founder of Doin...

Jake McKee is one of the founders of the modern customer community movement.  A fully accomplished community profes...

Hannah Steiman is the Chief Operating Officer at Peak Support, a company that specializes in building and ma...

Brenton is a customer experience advocate, and New Zealand’s first ever accredited CX Specialist. He’s also a pod...

Sujan Patel In his 14-plus years as a marketer and entrepreneur, Sujan Patel has helped hundreds of companies boost online traffic and sal...

Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving UX visi...

Bharat is the founder of Veristrat, and the host of What's it Worth? A YouTube channel that helps individuals und...

Dennis Moseley-Williams is an Experience Economy Specialist. He helps organizations in understanding the vital role...

Kelsey Budd is the Group Director of Sales and Customer Experience at Surfacide.  Surfacide is an organization that fo...

Ben Motteram is a Customer Experience consultant based in Melbourne, Australia. He’s been a part of and helped l...

Brian Kale is the director of customer success at Bank Novo; a banking platform that’s ushering small business...

Roman is a product innovation and design leader focused on creating products and services that open financial...

Did you know that there will be over 120,000,000 podcast listeners in the US by end of 2021? And that we are...

Join me on this quest to see if Conversation AI is just hype or the real deal. In this episode, I chat with Ind...

As Entrepreneurs and Business Leaders, we often have to make decisions that are beyond our comfort zone or in our...

Trust isn’t something we typically think of as having an economic value. But scratch the surface behind the numb...

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance...

Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose empa...

Please join us for a very informative episode with Sydney Wong of VenturX in Montreal, Canada. We covered so much in this episode from venture capital to driving better CX to incr...

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New...

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. T...

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com, a Freelance Platform that bri...

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences aroun...

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre,...

The customer experience is often dependent upon the broader experience of the workforce. This has several par...

Jim is the Chief Strategy Officer at discuss.io, and a highly connected thought leader and popular international s...

In the 3rd and final part in this special series, Steve sits down with Gary Witt, the CEO of the Pabst Theat...

In this episode of ScienceOfCX Steve catches up with the ever busy Professor in Residence at ZOHO Corporatio...

As we are all aware by now, a huge amount of global workers are continuing to work their jobs from home. Thou...

In, Part 2 of our Special Edition Series: 2020:The Year our Music Stopped, we get time to sit down with my co...

In this episode of ScienceOfCX, I was sit down with Gordon Schleffer, VP of Customer Care at Magellan Health and chat about how healthcare is changing in 2020. We talk about everything from hiring, training, Work From Home, Employee Engagement and Experience to process, knowledge and technology. Listen in and join the conversation around healthcare's future....

In March of 2020, COVID-19 had escalated to National and Global Emergency Levels. Very few people are talking abo...

In this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer Bliss and had a wonderful conversation about her views on Customer Experience. Jeanne is kno...

In this episode, #StevePappas sits down with @PhilBurrows of .@Verizon and talks about how he leads the Custo...

In this episode of Science of CX, Steve and Angela speak to Mike Rosa, owner of Anabolic Aliens an online Fitness Empire. Mike discloses many of the tools and techniques he used from Social media to a massive youtube channel to build his company, app called Exerprise and line of products. For More Info: Mike's Instagram Anabolic Aliens Mike's Twitter Anabolic Aliens Mike's Email: mike@anaboli...

Steve sits down with Kash Kompella, CEO of RPA.ai, advising some of the biggest companies around the world in AI, Investments and M&A Advisor and author of Practical Artificial Intelligence. Our conversation covered many aspects of AI and CX that can help each listener today. For more info: http://amazon.com/author/kashyap https://tw...

Have you ever thought about the personal touch we have lost in communicating with our clients and suppliers?...

Steve and Angela sit down with Tom Shapiro, CEO of Stratabeat and Author of 'Rethink Your Marketing', to discuss the qualities of the most winning companies today. The Biggest, the B...

In this episode, Steve talks to Nir Bashan, Author of Creator Mindset, about how to add a more creative dimens...

In this episode, Steve and Jordan break down how you can use improv techniques and training exercises to create bette...

In this episode, Steve uncovers a little known secret weapon to include in your CX arsenal. Ivor Plecas of Kingd...

In this episode, Steve discusses with Nate the value, the ROI, the motivators and gaming experiences.

In this episode, Steve discusses how to ensure better digital experiences for your prospects and customers w...

In this new episode, Steve and Angela discuss all of the aspects of researching and developing better personas...

In this episode, Steve Pappas talks to Jim Tincher about what metrics we and management should be caring about...

Steve and Brenden detail how innovation drives customer-centricity and discuss the importance of knowing and...

In this episode, Steve Pappas and BrandonTidd discuss where Sales, Marketing and CX meet in a "hub" around th...

In this episode, Steve Pappas discusses with Steve Salisbury, how to look to your employees to foster positive...

In this Special Edition Episode, Steve talks with Valerie McSorley, a 25 year veteran event organizer in the Contact...

Steve interviews, Mark Smith, Ph.D, President of Kitewheel, a Boston-based Customer Journey Orchestration Hub for managin...

Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bo...

This week Steve and Angela welcome CX thought leader, coach, keynote speaker, and author Annette Franz, to talk...

This week Steve talks with Leslie O'Flahavan, owner of consulting company E-WRITE, about training our customer se...

This week Steve talks with Dennis Gershowitz, Principal of DG Associates, about journey mapping the customer ex...

On this episode Steve welcomes Bradly Sax, director of customer experience and operational excellence practices for Delaware No...

This week Steve and Angela talk with Derrick Ricca, a 25-year veteran of the hospitality industry, about providing...

In this episode of the Steve & Angela talk with Colin Crowley, award-winning playwright & VP of Customer...

This week Steve talks with Jim Sinur, independent thought-leader and CEO of Flueresque, about how automation...

Steve welcomes Martha Brooke, founder of Interaction Metrics & Certified Customer Experience Professional, f...

This week Steve & Angela welcome UX research pioneer and Bentley University User Experience Center Executiv...

This week Steve & Angela welcome renowned author, futurist, and speaker Tom Koulopoulos to the Science of...

As the country prepares to reopen, Angela and Steve look at new consumer expectations and how businesses can...

In this week's episode Steve gives an overview of Panviva's latest eBook 'Build a Better CX', showcasing some...

This week Steve and Angela discuss the disruption of the food service industry and examine some ways local busi...

This week Steve welcomes our new co-host Angela Simpson and her 25+ years of healthcare experience to the Science...

This week Steve interviews Luke Jamieson of Playfulli to talk about how we can use gamification and microlearni...

In this episode Steve addresses the alarming statistic that only 53% of employees feel engaged at work, and al...

In a new series investigating how COVID-19 is changing the healthcare landscape, Steve talks with NH-based p...

Steve shares some important Customer Experience strategies for maintaining your customer experience during the COVI...

In this episode Steve discusses how to turn CX into a competitive advantage by being memorable and remarkable....

In this episode Steve helps you identify some common CX pitfalls in the customer buying process, and how to avoi...

This week's podcast looks at the different business situations where an organization can benefit from focusing o...

A special Valentine's Day episode on the conditions that let us fall in love with a brand.

In this episode Steve explains 7 practical steps to elevating your company's customer experience.

In the premiere episode of The Science of CX, Steve defines the difference between customer service and customer ex...

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing an effective motiva...