The Brief That Can Save Your Business
A team member puts in their notice. You thank them, begin offboarding, and send a thoughtful farewell message. The process feels routine, manageable, even expected. But a few weeks later, something starts to slip. A client account loses momentum. A recurring issue reappears with no clear resolution path. A new hire struggles to understand a […]
What Separates the Winners: Treating Knowledge as a Strategic Weapon
What made your organization competitive five years ago is not what will keep it competitive now. Markets shift. Technology evolves. Talent turns over. In a world where disruption is constant, the winners are not just those who move fastest or spend the most. They are the ones who remember what they have already learned and […]
The Day After They Leave: Rethinking Knowledge Loss Before It Happens
It always starts the same way: a brief announcement, a farewell email, maybe a small office gathering. You thank them for their contributions and wish them well. Then, after the cake is cleared and the calendar moves on, the real work begins. Because what is left behind is not just an empty desk. It is […]
More Human Than Manual: The Future of Knowledge Capture with AI
If you’re a business leader today, odds are you’ve been asked about artificial intelligence in the past week maybe even today. Most of these conversations follow the same arc: Will AI replace jobs? What roles are most at risk? How can we regulate what we barely understand? But while the spotlight stays fixed on automation, […]
When Knowledge Walks Out the Door: The $8.8 Trillion Crisis No One Is Talking About
Every organization tracks costs, headcount, and strategic KPIs. But few track something more fragile, and more fundamental, to long-term performance: knowledge. Not the kind stored in databases, but the kind stored in people. The insights built over time, the exceptions to the rule, the “we do it this way because…” logic that’s rarely written down. […]
The Evolution of Stakeholder Research: From Manual to AI-Powered
In the last two decades, stakeholder research has evolved from a manual, labor-intensive process to one that increasingly relies on AI and automation. Yet while the tools have changed, the core challenge remains: how do we truly understand what matters most to stakeholders and why? From Flipcharts to Frameworks: A Brief History of Interview Analysis […]